All sales are final. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately. Should your print job contain manufacturing errors and/or defects, we may rerun and ship the job at no charge. M13 Graphics reserves the exclusive right to judge what a manufacturing error and defect is. On a case by case basis we will investigate and determine if the damage was due to negligence on our part. Please contact our Customer Service Department at 877-613-1913 during normal business hours so we can handle your request. We appreciate your adherence and acceptance of these conditions.