FREQUENTLY ASKED QUESTIONS
Can you quote items other than what is listed?
We would welcome the opportunity to quote any print job that you may have. Please submit your Quote Request on our contact page.
Why are your prices so low?
M13 Graphics is able to offer lower prices because we print orders in very large quantities, with hundreds of other print jobs on large sheets of paper which are then cut down after printing has occurred. This is also known as “gang-run” printing. This helps to reduce the costs of making printing plates and other setup fees. We pass this savings on to you!
What are the turnaround times?
Turnaround varies based on the type of turnaround you select and options selected when ordering.
Economy Turnaround: 3-5 Business Days
Fast Turnaround: 1-2 Business Days
Faster Turnaround: 1 Business Day
Crazy Fast Turnaround: Same Day
Most Options Add: 1-2 Business Days
All times begin from the day we receive your files, your job is paid, and sent to print. Saturday, Sunday, and holidays to not count as business days.
Is there an extra charge for bleeds? What is Bleed?
No. Unlike many other companies, all our prices include full bleeds free of charge. The bleeds should be 1/8″ all around. Due to the very small shifting that occurs during cutting, it is NOT recommend that you use a border of less than 1/4” (.25) if your design calls for the use of a border. We cannot, and will not, guarantee that small borders will be the same size after trimming if you have used a border of less that 1/4” (.25).
Is ordering online safe and secure?
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. A note about the Fair Credit Billing Act: Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order or a personal or business check. Checks will delay your order as we must wait for your funds to clear before we begin production or ship any merchandise. Please allow an additional 7-10 business days for shipping and production of your merchandise if paid by check. To order by check, just print the order confirmation page and then mail the form with payment to: M13 Graphics, 1300 Basswood Road Suite 100, Schaumburg, IL 60173.
I was notified that my files are corrupt…
File corruption usually happens when submitting files over the internet with poor transfer speeds, or when creating very large compressed files. Transfer speed is determined by several factors: your internet connection, file size, and even time of day. If you have received notification that your files are corrupt, please upload your files again. There will be no additional fees charged. Be sure to try and successfully open the files again on your end before resending. And do not send the same compressed file, but try recompressing your files. If you continue to have problems, please consider overnighting us your artwork on disk.
I don’t see the size postcard I am looking for?
Select custom under print size and enter the dimensions in the appropriate fields. Please be sure to select the exact size option if your print order does not have any room for cut variance and we will make sure it is cut exact.
How do I order?
Orders should be placed completely on our website.
How are returns and refunds handled?
All sales are final. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately. Should your print job contain manufacturing errors and/or defects, we may rerun and ship the job at no charge. M13 Graphics reserves the exclusive right to judge what a manufacturing error and defect is. On a case by case basis we will investigate and determine if the damage was due to negligence on our part. Please contact our Customer Service Department at 877-613-1913 during normal business hours so we can handle your request. We appreciate your adherence and acceptance of these conditions.
Cancelling a job in progress
Due to the nature of our business, we process jobs as soon as we receive them. No refunds are available on orders unless files have not been prepared for printing and work has not started. If you need to cancel an order you have placed, you must call and speak to a M13 Graphics representative to avoid ANY costs IMMEDIATELY.
Can you split print quantites?
Quantities cannot be split up due to how we print orders. For example, you cannot split up 1000 business cards into two orders of 500 different names. A 1000 business card order will be printed on a 1000 sheet press run. If you need two different names, please order two orders of 1000 each.
Can I order 2 sets of postcards as one order?
No, even though it may add up to the same amount of cards there is twice as much work that is still involved. For example, if you want 2 different postcards, then place 2 separate orders. The price for 5,000 of one postcard is not the same as the price for 2,500 each of 2 different postcards.